Privacy Policy
Aussie Outdoor Living Pty Ltd respects your privacy. This policy explains what information we collect through this website, why we collect it, and what we do with it. Last updated 28 July 2026.
Who we are
Aussie Outdoor Living Pty Ltd, 5/276 New Line Road, Dural NSW 2158. You can reach us on 1300 789 169 or accounts@aussieoutdoorliving.com.au.
What we collect
Information you give us. When you request a quote we ask for your name, email address, contact number, street address, suburb and postcode, the type of work you're after, how you heard about us, and a description of what you need done. We only ask for what we need to understand your project and get back to you.
Information collected automatically. Like most websites, we use analytics to understand how people find and use the site — pages visited, approximate location, device and browser type, and how you arrived. This is aggregated and isn't used to identify you personally.
How we use it
- To contact you about your enquiry and arrange a design consultation
- To prepare a quote and, if you go ahead, to carry out the work
- To understand which parts of our site are useful, so we can improve it
We do not send marketing emails you haven't asked for, and we never sell your information.
Who we share it with
Your enquiry is delivered to us through our own automation system and our email provider. We also use website hosting and analytics providers who process technical data on our behalf. These providers only handle your information to deliver those services to us.
We may also disclose information where required by law. Otherwise, we don't share your details with anyone else.
Cookies and analytics
We use Google Tag Manager and Google Analytics to measure site usage. These set cookies in your browser. You can block or delete cookies in your browser settings — the site will still work, we just won't see the visit in our statistics.
Videos. Project films are hosted on YouTube. We load them only after you click play, so YouTube doesn't set cookies or track you unless you choose to watch. The short background video on our home page is served from our own site and sets no cookies.
How long we keep it
We keep enquiry details for as long as we need them to respond, deliver any work, and meet our record-keeping obligations. If you'd like your details removed and we're not required to keep them, just ask.
Keeping it secure
This site is served over HTTPS, so information you submit is encrypted in transit. We take reasonable steps to protect your information from misuse, loss and unauthorised access. No system is perfectly secure, but we limit access to your details to the people who need it.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us on 1300 789 169 or accounts@aussieoutdoorliving.com.au and we'll help.
Concerns
If you're unhappy with how we've handled your information, please tell us first so we can put it right. If we can't resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If we change how we handle personal information, we'll update this page and the date at the top.