A complete transformation!!
We looked into a quote from Aussie Outdoor Living when we realised we were not making use of our outdoor space as it was not at all appealing.
At our first meeting with Chris, I was impressed by his professionalism, vision and ideas and this continued throughout the entire process. Chris listened to what I wanted, but was able to see a bigger picture and suggested some very clever and practical ideas that combined to make our space suitable for our specific needs. The project evolved during the Process (we decided at a later stage to replace our retaining wall and fences and opted for a spa instead of a pool) and this was always managed with ease and professionalism by Chris and the staff.
What has struck me through the process from start to finish was the respect towards our family and our home by the construction team, Hayden and Cameron and lead by Matt, who is wonderful to work with, can’t say enough about how easy going and accomodating he is. Todd, who managed the landscaping and has the most incredible craftsmanship, dealt with any issues in a timely manner and would have meaningful conversations to ensure we were happy every step of the way (he regularly went above and beyond to ensure we were thrilled with the end result).
Due to the Covid lockdown, our project was suspended for about 8 weeks. Before they ceased works, they tidied everything up, removed the machinery and left the backyard as operational as possible. Every effort was made to have the backyard project back on track as soon as was practicable,such that the process was amended to allow those workers on site who were allowed to be here. Despite these challenges, the team were adaptable and flexible and kept me informed every step of the way.
What my hubby and I have really valued is that our project is treated with the same respect and care as if they were working on their own home. Matt pops in every few days to check in on the works and is always willing to answer questions or address concerns, however trivial they might be. The attention to detail is honestly, second to none. They worked with us so closely to ensure that we were happy at every point of the process, respectfully, kindly and honestly.
We are about to embark on our front yard transformation now and here is another example of the care that is taken… Chris popped in a few weeks ago to say that he had been thinking about the scope of the project because he just didn’t feel it was going to look as good as it could and came up with a new suggestion which we hadn’t yet considered (the care and thought is as if he is planning for his own home and this is reflective of how he managed our backyard transformation as well). I love his new suggestion and can’t wait for the front yard project to start in the New Year!
If you want peace of mind, knowing that your job will be done right and your home is in good hands, you honestly can’t go wrong with Aussie Outdoor Living.
