Frequently Asked Questions
-
If you have any other questions, please do not hesitate to contact us on 1300 789 169
Where does Aussie Outdoor Living service?We service the Hills Districts and surrounding suburbs. Please phone our office to check if you’re unsure if we service your area.Does Aussie Outdoor Living supply material only?No, Aussie Outdoor Living design, supply and install outdoor living and entertaining areas. We are unable to supply just materials.Does Aussie Outdoor Living use timber for pergolas and decking?In the past we used timber for our structures but as the building industry and available products evolved we have sourced a perfect alternative to timber for our structures. The timber-look aluminium which we offer our clients is more durable, reliable, longer lasting and requires far less maintenance than timber.Can Aussie Outdoor Living repair my existing pergola?We do not offer any repair work to existing pergolas or decks. We do not replace damaged/old roof sheets.Who takes care of Council Approvals?In short – we do! Many of our projects require some form of approval and we have made it super easy for our clients to navigate through this. We will introduce you to a leading specialist based in Castle Hill who will complete the entire approval process on your behalf.Does Aussie Outdoor Living offer Home Owners Warranty Insurance?Yes we do. All projects over $20,000 in value are covered by the Home Warranty Insurance Scheme. This is currently called the Home Building Compensation Fund insurance (HBCF). A HBCF certificate of insurance is provided at the beginning of our projects with a value in excess of $20,000.What is Aussie Outdoor Living's licence number?Our licence number is 251315C. Please visit www.onegov.nsw.gov.au/PublicRegister to view more information
Where does Aussie Outdoor Living service?
We service the Hills Districts and surrounding suburbs. Please phone our office to check if you’re unsure if we service your area.
Does Aussie Outdoor Living supply material only?
No, Aussie Outdoor Living design, supply and install outdoor living and entertaining areas. We are unable to supply just materials.
Does Aussie Outdoor Living use timber for pergolas and decking?
In the past we used timber for our structures but as the building industry and available products evolved we have sourced a perfect alternative to timber for our structures. The timber-look aluminium which we offer our clients is more durable, reliable, longer lasting and requires far less maintenance than timber.
Can Aussie Outdoor Living repair my existing pergola?
We do not offer any repair work to existing pergolas or decks. We do not replace damaged/old roof sheets.
Who takes care of Council Approvals?
In short – we do! Many of our projects require some form of approval and we have made it super easy for our clients to navigate through this. We will introduce you to a leading specialist based in Castle Hill who will complete the entire approval process on your behalf.
Does Aussie Outdoor Living offer Home Owners Warranty Insurance?
Yes we do. All projects over $20,000 in value are covered by the Home Warranty Insurance Scheme. This is currently called the Home Building Compensation Fund insurance (HBCF). A HBCF certificate of insurance is provided at the beginning of our projects with a value in excess of $20,000.
What is Aussie Outdoor Living's licence number?
Our licence number is 251315C. Please visit www.onegov.nsw.gov.au/PublicRegister to view more information
